Starbucks is a popular coffeehouse chain that was founded in Seattle, Washington in 1971 and now operates over 28,000 stores worldwide. In 2011, they launched a mobile payment program that introduced users to a smartphone application with a Starbucks Card stored within the app. …

I was given a problem, in this case it was how to design an ATM for children. Here is my process on how I approached this using the phases of Design Thinking. Empathize Empathizing is the key to understanding the the needs of your potential users. To have a vicarious understanding…